SlimX & ChromeX FAQ

At the beginning of a song, usually the buffer memory is not enough to endure any shock; therefore, skipping will occur frequently when a song starts to play. However, after a song starts playing, the buffer memory will be enough to absorb the shock.

Usually anti-shock of 480 seconds is sufficient for people when they carry this player in their bags. However, you can adjust the anti-shock time for regular CD (30 seconds) and for ADPCM function (60 seconds) manually. But the sound quality will be reduced if you adjust this anti-shock time manually.

If your player still skips after adjusting the anti-shock time, please consult the technical support center.

2. due to the failure of MP3 or WMA files

Another reason for skipping can be the failure of MP3 or WMA files.

If there is some error on the file, you can hear skipping repeatly during playing a song. If this occurs, please check the file by playing the corresponding file on your PC. If the file has a problem, then remove it from the disc or create a new MP3/WMA disc without it.

3. due to the failure of recording

iMP-350 cannot read the data recorded on disc if the disc has scratches, fingerprint, or dust particles. In this case, iMP-350 will not function properly.

To improve the readibility of the disc,

(1). Keep the disc clean from scratches, fingerprints and dust particles.

(2). Use a good disc or recorder.

(3). Burn the disc slowly, use low speed recording instead of high speed recording.

4. due to static electricity and temperature

iMP-350 can skip or go to a reset due to static electricity. Electrostatic caused by dry weather and by the friction of clothing fabrics will affect the performance of the player.

The readibility of disc decreases as the temperature goes down. Operational temperature of iMP-350 is between 0 ~ 40 C. This player will not function properly below zero degree, because the performance of the pick-up mechanism and the battery drops significantly at zero degree.

Q. There is noise during playing of a song.

A. This may happen due to the failure of MP3/WMA files. If there is some error on the file, the player will skip repeatedly during playing a song. In this case, check the file by playing the corresponding file on your PC. If the file has a problem, then remove it from the disc or create a new MP3/WMA disc without it.

Q. There is a creaking sound when the CD spins.

A. It is normal for the CD to creak while spinning. iMP-350 loads and searches the song at high speed, that's why you will hear this creaking sound when the CD is spinning. The spinning speed can be reduced by firmware upgrade. But, the low spinning speed may result in lowering anti-shock performance and in shortening battery lifetime.

Q. "No Disk" or "Power On" error message appears when spinning up CDs.

A. To resolve the "No Disk" error message, try the following:

1. Make sure the CD is mounted properly in the tray.
2. Check the CD to see if it functions properly.
3. Try to create a CD with standard MP3/WMA files encoded at 128, NOT VBR files.

Note : The types of MP3/WMA files that are supported by iMP-350 is shown above.

4. Try to burn your songs to another new disc (different brand). Different qualities of the discs may cause some malfunction.
5. Try to burn a same CD from another CD recorder, and see if burning at a slower rate (say 4x or 2x) makes the files load properly.
6. If you are using a Macintosh to record your CDs, make sure the .mp3 extension is attached at the end of each file. Some versions of Mac software do not include this extension, and these files cannot be read by iMP-350.